Introduction
We at Coalescence Solutions (“Company,” “we,” “us” or “our”) respect your privacy and are committed to protecting your Personally Identifiable Information (“PII”) in accordance with applicable laws and industry standards.
This Privacy Policy explains how we collect, use, disclose, secure, and manage your information when you:
- Visit or use our website, portals or blogs.
- Download or use our mobile applications.
- Engage our IT consultancy or cloud-services offerings.
- Provide services through third-party platforms (e.g., Apple App Store, Google Play).
By accessing or using any of these services, you agree to the collection and use of information as described.
Definitions
PII: Information that identifies or can be used to identify, contact, or locate an individual.
Services: Any website, mobile app, cloud solution or consultancy engagement we provide.
Customer Data: Data you furnish to us in the course of consultancy, always protected under our Confidentiality Agreements and Non-Disclosure Agreements (NDAs).
Information We Collect
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Information You Provide Directly:
- Registration details: name, email, phone, address.
- Payment info: credit card numbers (processed by PCI-compliant gateways; never stored on our servers), billing address.
- Consultancy inputs: business documents, technical specifications—protected by NDA.
- Support requests, surveys, reviews, chat transcripts.
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Automatically Collected Data:
- Device & usage data: IP address, browser/type, OS version, device identifiers.
- App analytics: session length, crashes, feature usage (via third-party analytics providers).
- Cookies and similar technologies.
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Third-Party Sources:
- Identity verification or fraud-prevention partners.
- Social media if you link or log in with Facebook, LinkedIn, Google, etc.
How We Use Your Information
- Deliver, maintain and improve our Services.
- Process purchases, subscriptions, and consultancy engagements.
- Personalize content, recommendations, and marketing communications (with your consent where required).
- Communicate about updates, support inquiries, surveys.
- Comply with legal obligations, enforce our Terms of Service, and defend legal claims.
- Detect, prevent, and respond to security incidents or fraud.
Legal Bases (GDPR)
Contractual necessity: to perform on your Service subscription or consultancy agreement.
Consent: where you have explicitly opted in (e.g., marketing emails).
Legitimate interests: for analytics, fraud prevention, and IT infrastructure security, provided your rights are not overridden.
Legal obligation: to comply with laws (e.g., tax, financial regulations).
Disclosure of Your Information
We do not sell your PII. We may share it with:
- Service providers (e.g., hosting, payments, analytics) under strict NDA/processor agreements.
- Affiliates or successors in the event of a merger or sale (with notice).
- Law enforcement or regulators when required by law or to protect rights and safety.
Cookies & Tracking Technologies
We use:
- Essential cookies: to enable basic site functionality.
- Analytics cookies: to understand usage and improve performance.
- Functional cookies: to remember your preferences.
You may control cookies via your browser settings. Disabling non-essential cookies may affect your experience.
App-Store & Platform Compliance
Apple App Store: We provide Data Safety details in App Store Connect, disclose all data types collected, and follow Apple's Privacy Guideline.
Google Play: We complete the Data safety form accurately, declare data collection/use, and comply with Google's User Data policy.
Payment Processing
All payment transactions are handled by PCI-DSS compliant third-party gateways (e.g., Stripe, PayPal). We do not store full credit card details on our servers.
Data Security
We implement technical and organizational safeguards including:
- Encryption in transit (TLS/SSL) and at rest.
- Access controls: least privilege, multi-factor authentication for admins.
- Regular vulnerability scans, penetration tests, and security reviews.
- Incident response plan: in the event of a breach, we will notify affected individuals and regulators within applicable timeframes.
Data Retention
We retain PII only as long as necessary to fulfill purposes outlined above, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data category—typically no more than 5 years after account closure, unless longer retention is required by law.
Privacy Policy for Children
COPPA (U.S.): We do not knowingly collect data from children under 13.
Saudi Child Protection Law & CSAE: Zero tolerance for child exploitation. Reports can be sent to info@zadip.sa (subject “CSAE Report”).
UAE Personal Data Protection Law (PDPL): The UAE's Federal Decree-Law No. 45 of 2021 (PDPL) came into force on January 2, 2022 and requires explicit consent to process any personal data, especially sensitive data UAE Government Portal. We implement Data Protection Impact Assessments (DPIAs) for any high-risk processing involving minors, in line with PDPL's security-by-design obligations. In the unlikely event we collect data from a minor or experience a breach affecting a minor's PII, we will (1) delete that data, (2) notify the minor's parent/guardian, and (3) report the incident without delay to the UAE Data Office as required by PDPL breach-notification rules uaepdpl.com.
If we learn we have collected data from a child under 13 or 18 (per local law), we will delete it and notify the guardian.
Do Not Track (DNT)
We honor browser DNT signals. When DNT is enabled, we disable all non-essential tracking and advertising cookies.
Your Privacy Rights
Depending on your jurisdiction, you may have rights to:
- Access, correct, or delete your PII.
- Receive a copy or portability of your data.
- Object or restrict processing.
- Withdraw consent.
- Lodge a complaint with your local data protection authority.
California & Other U.S. Rights
CalOPPA/CCPA: California residents may request:
- Disclosure of categories of PII collected, used, or shared.
- The right to opt-out of “sale” (we do not sell PII).
- Deletion of PII.
Submit CCPA requests to contact@coalescence.me. We will verify identity and respond within 45 days.
Fair Information Practices & Breach Notification
In line with U.S. Fair Information Practices, we will:
- Notify you of any breach affecting your unencrypted PII within 7 business days.
- Offer information on mitigating any potential harm.
- Provide you with a mechanism for redress (e.g., pursuing rights under GDPR's Individual Redress Principle).
Updates to This Policy
We may update this Privacy Policy from time to time. Material changes will be posted on our website with the “Last Updated” date. Where required, we will notify you by email or in-app messaging.
Company Contact
Company Name
Coalescence Solutions FZ-LLC
Support Email
contact@coalescence.me
Whatsapp
+971 (52) 410 5428
Business Hours
Monday - Friday, 9:00 AM - 6:00 PM (Arabian Standard Time)
Last Updated: May 10, 2025